Customer Support Specialist

Posted: April 29, 2019
CE Broker : Customer Support Specialist - Remote Job

Company: CE Broker
Headquarters: Jacksonville, FL

We’re looking for a few friendly Customer Support Specialists to join us full-time, remotely (work from home or anywhere!) in the US! Hours will be Monday-Friday 9am-6pm Mountain Time and hourly pay will be competitive based on your geographic location.
CE Broker is a small, growing tech company with offices in Jacksonville, FL and Boulder, CO. This is an opportunity to join us in the department where 75% of our company got their start. Learning our business from the inside has fueled many careers within our organization. 
Why CE Broker:
    • Award winning “best company to work for”  for Outside Magazine and Florida Trend Magazine!
    • Solid opportunity for growth: 1/3 of our team has experienced mobility during their tenure 
    • We’re committed to our core company values
    • Excellent benefits including fitness expense reimbursement and affordable health, dental, and vision insurance. 
    • Retirement plan with company matching
    • Annual ownership thinking incentive bonus
    • Check out our CE Broker culture Instagram account to learn more about us!
Responsibilities include:
    • Answer customer live chats, emails, and phone calls
    • Provide delightful customer service through casual, unscripted conversations
    • Provide customer feedback and data to internal teams across the company
    • Maintain detailed product knowledge to engage in consumer education and support sales efforts 
    • Write internal documentation and tutorials 
We’re looking for someone who…
    • Has a Bachelor’s degree (or an anticipated graduation date within the next year)
    • Has experience working remotely 
    • Writes in a clear and concise manner
    • Enjoys teaching others and explaining technical concepts
    • Has patience to listen and grasp what customers are trying to accomplish 
    • Is a continuous learner
    • Pays high attention to detail
    • Has a cool talent like breakdancing or opera singing because that would be fun to see.
How to apply:
With your application, please submit a cover letter explaining: 
    1. Why you want to work as a Customer Support Specialist.  
    2. Why you want to work at CE Broker and not somewhere else.
    3. A description of a great customer service/support experience you had recently, and what made it great.

To apply:

If you think you’ve got all the right stuff for this position, please submit the cover letter and resume at:

Any resumes without a cover letter will be removed from consideration.

We look forward to hearing from you (and seeing your breakdancing skills!)