• • We’re a simple, sales-focused CRM for real estate teams (and we use our own product)
  • We’re a self funded, profitable company started back in April of 2011
  • We’re a remote company with a mostly US-based team
  • We don’t just claim to be customer-centric – we live it: https://www.facebook.com/followupboss/reviews
  • Check out our video on how we work: https://www.followupboss.com/about/

• • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup

• • You would describe yourself as patient, empathetic and having a good sense of humour
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor).

• • Self motivated and proactive mindset.
  • Remote work experience is considered an asset.
  • Based in the USA, quiet home office with fast internet.
  • Has lead operations team successfully in the past.
  • Strong experience with configuration and infrastructure automation using tools like Docker, Chef, Kubernetes, Helm, and Terraform
  • Well versed in using and managing various Amazon Web Services offerings. We use services such as ECR, EKS, RDS, EC2, Route 53, S3, ElastiCache and more.
  • Continue to establish Infrastructure as Code culture and practices (we’ve newly started these initiatives).
  • Strong experience with monitoring and alerting systems (we use Datadog, StatsD, PagerDuty, Pingdom)
  • Strong knowledge of scripting languages (Bash, PHP, Python)
  • Strong knowledge of relational databases (we use Aurora MySQL and PostgreSQL)
  • Strong knowledge of CI/CD environments
  • Strong knowledge of UNIX and networking.
  • Proven track record of being security conscious.
  • Has the ability to cross into the application development side as necessary.

• • Once familiar, take ownership and responsibility for the infrastructure, reliability, scalability and performance of our applications and services.
  • Accept and learn about the current state of our infrastructure to best identify how to improve it.
  • Help build and lead an Ops team.
  • Determine top infrastructure priorities.
  • Actively measures and monitors systems.
  • Actively troubleshoots issues with the infrastructure and services.
  • Press us forward with more automation and tooling to support our customer growth and engineering team effectiveness.
  • Mentor other team members.

• • Become familiar with the infrastructure, on-call team, product architecture and existing tools
  • Pair with engineers to gain knowledge about the system and how we work
  • Improve the new hire onboarding process, by being a part of it
  • Assist with internal security related work (e.g. company VPN, tweaking AWS IAM roles, etc)

• • Join on-call team.
  • Determine key metrics not measured, setup monitoring and alerting for them
  • Take over the responsibility of applying (and automating) security updates to our servers
  • Assist in API rate limiting project.

• • Identify top infrastructure problems, develop a plan to address them
  • Assist in hiring additional engineers for Ops team.
  • Lead the on-call team.

• • Teamwork
  • Communication
  • Code Quality
  • Focus and Prioritization
  • Customer Driven
  • Leadership Qualities

To apply: https://boards.greenhouse.io/followupboss/jobs/1524430